Re: Extreme Regrind : Pacific Salt, Small Sebenza, Meadowlark, Delica, Vapor, Fulcrum November 21, 2012 07:38PM |
Admin Registered: 8 years ago Posts: 12,833 |
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Chum
Depending on the market and the forum, most customers can recognize a jerk when they see one.
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Chum
I wonder how devastated Cold Steel has become by not replacing their knives due breakage from batoning? I know they have been called out on this by many.
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If they feel a customer is taking advantage of them the company should feel like they can take a stand, not just pay the customer off to be quiet. Other potential customers can decide on their own who's side they are on. Most will recognize who is right and who is wrong.
Re: Extreme Regrind : Pacific Salt, Small Sebenza, Meadowlark, Delica, Vapor, Fulcrum November 21, 2012 11:08PM |
Registered: 8 years ago Posts: 6,493 |
Re: Extreme Regrind : Pacific Salt, Small Sebenza, Meadowlark, Delica, Vapor, Fulcrum November 22, 2012 01:47PM |
Admin Registered: 8 years ago Posts: 12,833 |
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Chum
Cliff, what would your reaction be to a customer who was unjustly asking for too much from a company who had treated them fairly?
Re: Extreme Regrind : Pacific Salt, Small Sebenza, Meadowlark, Delica, Vapor, Fulcrum November 22, 2012 02:32PM |
Registered: 8 years ago Posts: 2,871 |
Re: Extreme Regrind : Pacific Salt, Small Sebenza, Meadowlark, Delica, Vapor, Fulcrum November 22, 2012 06:49PM |
Registered: 8 years ago Posts: 6,493 |
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CliffStamp
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Chum
Cliff, what would your reaction be to a customer who was unjustly asking for too much from a company who had treated them fairly?
I deal with such customers on a daily basis so I am quite sympathetic to people having to deal with abusive customers. My wife who is Indian doesn't believe such a thing even exists, she believes it is her job/position etc. to get the most from her money and there is no question of being "reasonable" in negotiation, she believes that is extremely naive. Try spending some time in a culture which has a high bartering culture and you will get a very different perspective. But again locally it is different and I would be sympathetic to the guy dealing with it, but if he called a client out in public I would think he was incompetent and if he worked for me I would fire him on the spot as that is damaging the company.
Re: Extreme Regrind : Pacific Salt, Small Sebenza, Meadowlark, Delica, Vapor, Fulcrum November 22, 2012 07:16PM |
Admin Registered: 8 years ago Posts: 12,833 |
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Chum
You'd fire them regardless of the customer's actions?
Re: Extreme Regrind : Pacific Salt, Small Sebenza, Meadowlark, Delica, Vapor, Fulcrum November 22, 2012 08:12PM |
Registered: 8 years ago Posts: 6,493 |
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CliffStamp
Most people misunderstand what their job is, it isn't to satisfy the customer - that is the easiest job in the world. If that really was the goal you would just give everyone what they want.
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CliffStamp
The job, as all jobs are in business, is to make money for the company. If they are acting in a way which causes the company to lose money they are not doing their job.
Re: Extreme Regrind : Pacific Salt, Small Sebenza, Meadowlark, Delica, Vapor, Fulcrum November 22, 2012 09:37PM |
Admin Registered: 8 years ago Posts: 12,833 |
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Chum
Every company is different and while money is the main reason companies exist there will be times companies purposefully do things that will not increase profits.
A company by definition is a business organization, a business by definition is involved in the trade of goods and/or services with a customer base. The goal of every employee is to have a positive increase in sales, if they have a decrease in sales they are terminated and replaced with someone who has a positive increase in sales.
Even in a non-profit business, if you have to pick between two people and one has a positive effect and the other negative you pick the positive. Now of course you don't decide on the immediate, you decide based on the lifetime of the company and you don't decide on the direct as the indirect causes may be greater.
This of course assumes you want business growth, if you don't then your decisions would be different. If you need to establish a plateau, which some people do, then you make decisions which prevent growth as it isn't desired, but generally no one would rationalize doing this by aggravating a customer base because that is chaotic.
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Anyway, if a custom knife maker tells a customer on a forum, or YT, that they are a jerk because they are demanding a refund for a knife after breaking it in a destruction test... that won't stop me from buying from that knife maker.
That is not at all relevant to why you would never do it.
I would never buy a custom (i.e. designed) knife with a slab tang, would that mean no one should make them.
If everyone would rationally consider both sides before making a decision then policies would be very different, however most people don't consider any sides and will decide for extremely irrational decisions. It is why common techniques to increase sales are for salespeople to increase personal grooming as it has been consistently linked to improved sales. It is completely irrational but it is a fact, people don't decide rationally in general they are extremely emotional and highly biased.
Re: Extreme Regrind : Pacific Salt, Small Sebenza, Meadowlark, Delica, Vapor, Fulcrum January 10, 2016 06:26PM |
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Re: Extreme Regrind : Pacific Salt, Small Sebenza, Meadowlark, Delica, Vapor, Fulcrum January 10, 2016 08:28PM |
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Re: Extreme Regrind : Pacific Salt, Small Sebenza, Meadowlark, Delica, Vapor, Fulcrum January 11, 2016 07:35PM |
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Re: Extreme Regrind : Pacific Salt, Small Sebenza, Meadowlark, Delica, Vapor, Fulcrum January 11, 2016 08:31PM |
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Re: Extreme Regrind : Pacific Salt, Small Sebenza, Meadowlark, Delica, Vapor, Fulcrum January 11, 2016 09:36PM |
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Re: Extreme Regrind : Pacific Salt, Small Sebenza, Meadowlark, Delica, Vapor, Fulcrum January 12, 2016 08:15AM |
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Re: Extreme Regrind : Pacific Salt, Small Sebenza, Meadowlark, Delica, Vapor, Fulcrum January 12, 2016 10:36AM |
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Re: Extreme Regrind : Pacific Salt, Small Sebenza, Meadowlark, Delica, Vapor, Fulcrum January 12, 2016 11:03AM |
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Re: Extreme Regrind : Pacific Salt, Small Sebenza, Meadowlark, Delica, Vapor, Fulcrum January 13, 2016 03:50PM |
Registered: 7 years ago Posts: 168 |
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curmudgeon
Me2,
Yes I resharpened the arks. Usually I have trouble attaining an edge that will push cut paper. Strangely, I got the arks to push cut notebook paper. I guess I didn't mention it in my previous posts, but I sent the arks back twice. The first time they sharpened them and sent them back. They said they couldn't find anything wrong with them, though they offered no evidence except to say they had never had any trouble with H1. I tried the newly Spyderco-sharpened arks on the same small tree branches that blew out the edge the first time. Same exact result. 3 cuts and the entire edge was reflecting light. As you might imagine, I was not happy. I sent them back a second time with a scathing report on their customer service. Subsequently, after an aborted conversion with Eric, they sent me a letter offering to replace them with any other of their knives that I chose. That was not quite true because they wouldn't exchange them for any other knife in H1 with a plain edge. I finally chose an Endura and a Delica. Of course I had to make up the difference in price, which was understandable. So I ended up pretty well satisfied, but had to purchase a Pacific Salt elsewhere. I am disappointed about the arks, I like them.
Re: Extreme Regrind : Pacific Salt, Small Sebenza, Meadowlark, Delica, Vapor, Fulcrum January 13, 2016 08:08PM |
Registered: 7 years ago Posts: 271 |